i cant access my forums through the app

Member of a forum on Topic'it? You can post here your questions about browsing, posting, ...

Moderator: The Godfather

Post Reply
User avatar
Digimon Lover
Posts: 6
Joined: Thu Feb 08, 2018 9:15 pm
Beta tester language: -----
Brand & model:
Os version:
Forum URL:

i cant access my forums through the app

Post by Digimon Lover » Thu Feb 08, 2018 9:25 pm

Hi,

I recently downloaded the app on my iphone, i see that i can log in into my forums page, change the banner and avatar's image but it doesn't load any categories or posts. The same goes for others forums, i cant view any posts nor categories but topic'it support posts

how can i solve this issue ?

Thank you so much

User avatar
Digimon Lover
Posts: 6
Joined: Thu Feb 08, 2018 9:15 pm
Beta tester language: -----
Brand & model:
Os version:
Forum URL:

Re: i cant access my forums through the app

Post by Digimon Lover » Thu Feb 08, 2018 10:35 pm

I would like to note that i can only view the posts and categories of this forums in my app only, no other forums posts appears

User avatar
cedriko
Posts: 242
Joined: Wed May 11, 2016 2:56 pm
Beta tester language: -----
Brand & model:
Os version:
Forum URL:

Re: i cant access my forums through the app

Post by cedriko » Fri Feb 09, 2018 9:10 am

Hello Digimon Lover,

Please can you tell us the URL of your forum? And can you share a screenshot regarding what you get:
it doesn't load any categories or posts

In order to see posts in the NEWSFEED view, you have to follow forums. Do you follow other forums in your subscriptions (QUICK ACCESS view)? To follow forums:
  • Open the "Discover" or "Directory" view.
  • Click on the search icon and search for forums via URL or keywords.
  • Click on the "Follow" icon (+).
  • The posts of this forum will appear on the NEWSFEED view.
Best,

Cédric

User avatar
Digimon Lover
Posts: 6
Joined: Thu Feb 08, 2018 9:15 pm
Beta tester language: -----
Brand & model:
Os version:
Forum URL:

Re: i cant access my forums through the app

Post by Digimon Lover » Fri Feb 09, 2018 1:54 pm

Hello,

Thank you for your reply, i attached a picture of the forums not loading in my app. i would like to note that am already following my forums along several other forums but none are loading posts or categories, the topic'it forums is the only forums i can access to its post and categories

link to my forums http://digimon-lovers-club.ahlamontada.com

Image

Thank you so much

User avatar
Digimon Lover
Posts: 6
Joined: Thu Feb 08, 2018 9:15 pm
Beta tester language: -----
Brand & model:
Os version:
Forum URL:

Re: i cant access my forums through the app

Post by Digimon Lover » Fri Feb 09, 2018 9:45 pm

I did also tried deleting and downloading the app again but i still have the same problem

User avatar
cedriko
Posts: 242
Joined: Wed May 11, 2016 2:56 pm
Beta tester language: -----
Brand & model:
Os version:
Forum URL:

Re: i cant access my forums through the app

Post by cedriko » Fri Feb 09, 2018 9:52 pm

Hello,

I think the problem comes from us... Maybe the encoding of the forum which generates an issue on Topic'it. Do you know if your forum is UTF-8 or no UTF-8?

Sorry for the inconvenience, we will solve the problem Monday :relaxed:

User avatar
cedriko
Posts: 242
Joined: Wed May 11, 2016 2:56 pm
Beta tester language: -----
Brand & model:
Os version:
Forum URL:

Re: i cant access my forums through the app

Post by cedriko » Fri Feb 09, 2018 9:54 pm

When you're not logged into the forum, do you see the content?

Because on my side:

Image

User avatar
Digimon Lover
Posts: 6
Joined: Thu Feb 08, 2018 9:15 pm
Beta tester language: -----
Brand & model:
Os version:
Forum URL:

Re: i cant access my forums through the app

Post by Digimon Lover » Sat Feb 10, 2018 3:17 am

cedriko wrote:Hello,


I think the problem comes from us... Maybe the encoding of the forum which generates an issue on Topic'it. Do you know if your forum is UTF-8 or no UTF-8?


Sorry for the inconvenience, we will solve the problem Monday :relaxed:

Hello, thank you so much for your reply, i actually don't know if my forums is UTF-8 or no UTF-8?, i would also like to note that even other forums doesn't appear for me, i viewed many forums around and i can't see any content
cedriko wrote:When you're not logged into the forum, do you see the content?


Because on my side:

Image

I tried logging out, i still can't see the content =( , the issue isn't only in my forums actually, i cant view any content from other forums too sadly , the only forums that works perfectly is topic'it forums


Thank you so much

User avatar
Digimon Lover
Posts: 6
Joined: Thu Feb 08, 2018 9:15 pm
Beta tester language: -----
Brand & model:
Os version:
Forum URL:

Re: i cant access my forums through the app

Post by Digimon Lover » Tue Feb 13, 2018 1:21 am

Hello

The problem seems that its still unsolved yet =(

Who is online

Users browsing this forum: No registered users and 1 guest